|
Stop worrying about IT costs and start receiving the ultimate service for your entire network! Our Total Support Solution gives you a single monthly support cost for your ENTIRE network. This includes servers, workstations, laptops, printers, switches, routers ... EVERYTHING. You simply sign up based on the amount of equipment you have to cover, pick a service level, and begin enjoying support! Here is how the Platinum program works:
- Our certified staff installs a small agent program on your PC’s and servers. This agent securely connects to the Network Operation Center that is owned and operated by Excalibur Technology.
- Our team gathers information about your software providers, Internet providers, hosting companies, etc. We become a single point of contact for all of your needs and manage all of your other vendors for you.
- We provide you with website hosting, e-mail service and SPAM filtering at no additional charge!
- The agent provides instant 24x7 service monitoring information to our support staff. If your systems develop a problem or begin to develop a problem, our staff sees it almost immediately. We are able to proactively take care of issues before they become major problems for your organization.
- Have a question? Want help with Outlook? Adobe Acrobat? Need to add a user? Change security permissions? No problem! Our Help Desk team is ready to assist you 9 AM – 5 PM Monday through Friday. We even have a special phone queue setup to ensure that your calls are answered quickly. Support for Microsoft and other included applications is provided free of charge under the terms of the plan.
- During off hours, we patch all of your systems to ensure the highest level of security and stability. We constantly perform routine maintenance to keep your systems running efficiently.
- If a major problem occurs, we immediately notify you and begin to work on a resolution. If we cannot fix the problem via remote support, we dispatch a certified engineer for on-site support. This work is done 24x7. No matter what the time or how long it takes, we’ll work diligently to get it resolved!
- A certified engineer will make regularly scheduled visits to your office to provide on-site training, additional support service, and additional proactive maintenance.
- We respond and repair all issues that come up … you receive an additional bill of $0!!
Not included in the plan: Support for custom applications, additional on-site support for non-covered issues.
Additional service available: Monitored / Managed Anti-Virus software. Nightly imaging of any PC or server for an instant restore should a system fail.
Please call your Technology Consultant for additional information and a free on-site demonstration!
2009 Pricing
Workstation Management Plans & Prices
Network Management Plans & Prices
Server Management Plans & Prices
Additional Options
| Workstation Management |
| |
Bronze |
Silver |
Gold |
Platinum |
| Monthly Cost |
$5 |
$20 |
$25 |
$39 |
| 24x7x356 Monitoring & Automated Reporting |
 |
|
|
|
| Guaranteed Response Time |
|
4 Hours |
2 Hours |
1 Hour |
| Unlimited Phone Support† |
|
|
|
|
| Unlimited Remote Control Support† |
|
|
|
|
| Microsoft® Application Support |
|
|
|
|
| Online Asset Management |
|
|
|
|
| Online Ticket Support System |
|
|
|
|
| Online Software License Management |
|
|
|
|
| Advanced Desktop Optimization & Management |
|
|
|
|
| Anti-Virus & Anti-Spyware Management |
|
|
|
|
| VPN Client Management |
|
|
|
|
| Software Patch Management |
|
|
|
|
| 24x7 Emergency Support |
|
|
|
|
| Scheduled On-Site Maintenance |
|
|
|
|
| Unlimited On-Site Support |
|
|
|
|
| BlackBerry® / Windows® PDA Phone Management |
|
|
|
|
† 8 AM – 5 PM / Monday – Friday Only
| Network Management |
| |
Bronze |
Silver |
Gold |
Platinum |
Monthly Cost
Number of PCs on Network: 1–10
Number of PCs on Network: 11–24
Number of PCs on Network: 25–100 |
$10
$20
$40 |
$20
$40
$80 |
$50
$100
$200 |
$125
$250
$500 |
| 24x7x356 Monitoring & Automated Reporting |
|
|
|
|
| Guaranteed Response Time |
|
4 Hours |
2 Hours |
1 Hour |
| Purchasing Assistance |
|
|
|
|
| Router Management |
|
|
|
|
| Firewall Management |
|
|
|
|
| VPN Management |
|
|
|
|
| Scheduled CTO Phone Calls |
|
|
Quarterly |
Monthly |
| 24x7 Emergency Support |
|
|
|
|
| Assigned Engineer |
|
|
|
|
| Assigned Chief Technology Officer |
|
|
|
|
| ISP Management (If Not Excalibur) |
|
|
|
|
| Web Hosting Management (If Not Excalibur) |
|
|
|
|
| 3rd Party Vendor Management |
|
|
|
|
| Disaster Recovery Planning |
|
|
|
|
| Annual Technology Plans |
|
|
|
|
| Web Hosting Services (IIS + MySql) |
|
|
|
|
| E-mail SPAM and Virus Filtering |
|
|
|
|
| Unlimited On-Site Support |
|
|
|
|
| Asset Lifecycle Management |
|
|
|
|
| Asset Reporting |
|
|
|
|
† 8 AM – 5 PM / Monday – Friday Only
* Service requires purchase of compatible NAS device
|