Excalibur Technology - PC Solutions, Networking, Programming, Web Design, Web Hosting  
FREE SERVICE! Announcing our new client referral program that allows you to introduce Excalibur Technology to your friends and colleagues and earn free service! You’ll receive a monthly thank you credit that will be applied to your service billing. This is a great way to help others get the best IT service available and earn a significant monthly billing credit as well!
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Stop worrying about IT costs and start receiving the ultimate service for your entire network! Our Total Support Solution gives you a single monthly support cost for your ENTIRE network. This includes servers, workstations, laptops, printers, switches, routers ... EVERYTHING. You simply sign up based on the amount of equipment you have to cover, pick a service level, and begin enjoying support! Here is how the Platinum program works:

  1. Our certified staff installs a small agent program on your PC’s and servers. This agent securely connects to the Network Operation Center that is owned and operated by Excalibur Technology.
  2. Our team gathers information about your software providers, Internet providers, hosting companies, etc. We become a single point of contact for all of your needs and manage all of your other vendors for you.
  3. We provide you with website hosting, e-mail service and SPAM filtering at no additional charge!
  4. The agent provides instant 24x7 service monitoring information to our support staff. If your systems develop a problem or begin to develop a problem, our staff sees it almost immediately. We are able to proactively take care of issues before they become major problems for your organization.
  5. Have a question? Want help with Outlook? Adobe Acrobat? Need to add a user? Change security permissions? No problem! Our Help Desk team is ready to assist you 8 AM – 6 PM Monday through Friday. We even have a special phone queue setup to ensure that your calls are answered quickly. Support for Microsoft and other included applications is provided free of charge under the terms of the plan.
  6. During off hours, we patch all of your systems to ensure the highest level of security and stability. We constantly perform routine maintenance to keep your systems running efficiently.
  7. If a major problem occurs, we immediately notify you and begin to work on a resolution. If we cannot fix the problem via remote support, we dispatch a certified engineer for on-site support. This work is done 24x7. No matter what the time or how long it takes, we’ll work diligently to get it resolved!
  8. A certified engineer will make regularly scheduled visits to your office to provide on-site training, additional support service, and additional proactive maintenance.
  9. We respond and repair all issues that come up … you receive an additional bill of $0!!

Not included in the plan: Support for custom applications, additional on-site support for non-covered issues.

Additional service available: Monitored / Managed Anti-Virus software. Nightly imaging of any PC or server for an instant restore should a system fail.

Please call your Technology Consultant for additional information and a free on-site demonstration!

Workstation Management Plans & Prices
Network Management Plans & Prices
Server Management Plans & Prices

 Workstation Management
  Bronze Silver Gold Platinum
Monthly Cost $10 $35 $49 $69
24x7x356 Monitoring & Automated Reporting
Guaranteed Response Time   4 Hours 2 Hours 1 Hour
Unlimited Phone Support†  
Unlimited Remote Control Support†  
Microsoft® Application Support  
Online Asset Management    
Online Ticket Support System    
Online Software License Management    
Advanced Desktop Optimization & Management    
Anti-Virus & Anti-Spyware Management    
VPN Client Management    
Software Patch Management    
24x7 Emergency Support      
Scheduled On-Site Maintenence      
Scheduled On-Site Support      
BlackBerry® / Windows® PDA Phone Management      

† 8 AM – 6 PM / Monday – Friday Only

 Network Management
  Bronze Silver Gold Platinum
Monthly Cost
   Number of PCs on Network: 1–10
   Number of PCs on Network: 11–24
   Number of PCs on Network: 25–100
 
$25
$50
$100
 
$49
$99
$198
 
$125
$249
$499
 
$249
$499
$999
24x7x356 Monitoring & Automated Reporting
Guaranteed Response Time   4 Hours 2 Hours 1 Hour
Purchasing Assistance  
Router Management  
Firewall Management  
VPN Management  
Scheduled CTO Phone Calls     Quarterly Monthly
24x7 Emergency Support    
Assigned Engineer    
Assigned Chief Technology Officer    
ISP Management (If Not Excalibur)    
Web Hosting Management (If Not Excalibur)    
3rd Party Vendor Management    
Disaster Recovery Planning      
Annual Technology Plans      
Web Hosting Services (IIS + MySql)      
E-mail SPAM and Virus Filtering      
Unlimited On-Site Support      
Asset Lifecycle Management      
Asset Reporting      

 Server Management
  Bronze Silver Gold Platinum
Monthly Cost $149 $349 $499 $699
Service Availability Monitoring
24x7x365 Monitoring & Automated Reporting
Event Log Monitoring
Log File Maintenence
Drive Space Monitoring
Backup Monitoring
Printer Queue & Availability Monitoring
Guaranteed Response Time   4 Hours 2 Hours 1 Hour
Unlimited Phone Support†  
Unlimited Remote Control Support†  
Server Patch Management  
24x7 Emergency Support    
Scheduled On-Site Maintenence    
User Account Administration    
File Sharing Permission Administration    
Security Administration    
Anti-Virus & Anti-Spyware Management    
Unlimited On-Site Support      

† 8 AM – 6 PM / Monday – Friday Only


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